Health Bank One

Your Health, One place

The Design Brief

Why do patients often feel frustrated with complex healthcare systems and cumbersome processes? That’s exactly the problem we aim to solve. Our team developed this app to address the many barriers patients face throughout their healthcare journey.

By streamlining procedures and improving accessibility, we are committed to making the medical experience more efficient and user-friendly.

Design Challenge

Develop design concepts that will improve user engagement and retention within the Health Bank One App.

Focus Group

Managing chronic health conditions

Role in the project:
Lead Designer

Researched
Inter view
visual brand elements
Persona.
wireframe and prototype

Survey

94 Responses
Female67
Male 15
Average Age: 40
80% are in the field

Research & Interviews

75 Articles
75 Article summaries
25 Interviews

Takeaway

We found that effectively managing multiple diseases is just the most basic issue. As we dug deeper through our research, we discovered that people need a comprehensive health and medical management system.

What have we discovered ?

Barriers encountered when trying to track or manage medical records

Dfficulties facing when trying to transfer medical records to another healthcare provider

Secondary Research

26%

In the United States, in 2012, approximately 26% of the total population had multiple chronic conditions (MCC).

58.88%

The findings revealed that out of 65,178 patients included in the study, 58.88% sent at least one message via the portal.

60%

In the United States, in 2012, seniors aged 65 and older had multiple chronic conditions (MCC).

17

Conducted in-depth interviews with 17 seniors (ages 74-100) with multiple chronic conditions

1.57 Times

Patients with two chronic conditions were 1.57 times more likely to send messages than those with one condition (P<.001).

11 Times

Patients with seven or more chronic conditions were approximately 11 times more likely to send messages than those with just one condition.

What is Pain Points of user ?

Many people Struggle with managing multiple chronic conditions in their daily lives

Live in remote areas with limited access to care

Many people are frustrated by the complicated processes involved in switching clinics

Patients complain that the portal is not easy to use and that they are unable to access their family members' medical records when needed.

Face language barriers during in-person consultations

Discover

Persona

Through insights gathered from interviewees, we gained a clearer understanding of their concerns and expectations regarding healthcare apps, as well as which features would be most valuable to them during product development.

During one interview, a participant shared how, while on an international business trip, they were unable to obtain a prescription from a local doctor due to a lack of access to their medical records. This situation led to a health crisis, and it deeply reinforced my understanding of the app’s purpose and importance — it must be globally accessible and well-connected.

we also received many valuable suggestions. Most interviewees expressed concerns about privacy and a lack of trust in AI-based diagnoses. Some users even reported that they would search for supporting medical literature online after consulting a doctor, to verify the accuracy of their diagnosis. These insights helped us prioritize features that cater to users’ diverse needs and ensure the app remains relevant and adaptable across various scenarios.

Problem Statement

Users managing chronic conditions often struggle with understanding medical terminology and juggling multiple medications and appointments across providers. They need a simplified, centralized system to easily access, track, and manage their health information to stay organized, informed, and in control of their care.

Design Trends

ONE

Use of Governance AI on top of AI Chatbot systems. Governance AI offers some reassurances for our target demographic regarding privacy and safety of our AI Chatbot feature, and is offered as an addition to our current chat features.

Two

The rise of individual activism is reshaping healthcare technology by demanding transparency, ethical innovation, and equitable access. Activists, particularly youth, are influencing how medical tools are developed and delivered, advocating for personalized, inclusive, and secure patient-centered care.

Wireframes

Home Page

Like a dashboard, bring together the most

important functions of the APP.

Tracking Page

Allow user to keep track of their health indicators .

Record Page

Help users gather all their medical documents in one place and provide

analysis to make those records more understandable

Chat Page

Support direct communication between

users and providers, making it easier to

ask questions or follow up on care.

Setting page

Users can manage their account, adjust preferences, update security settings, and customize accessibility features. user to keep track of their health indicators .

Key features

In the end, we identified several key features that we believe must be included in the prototype:

Multilingual

AI Chat

Symptom Tracker

Doctor Chat

Medical Records

Record Sharing

Provider Matching

Widgets

Medical Wearables

Integration

Prototype

Make onboarding as easy as possible
Track health status at the top of the screen
Upcoming appointment reminders
Medical record access and providers
Medication Reminder

Users can upload records from healthcare organizations that have not yet partnered with Health Bank One, with options to either “take photo ”or “upload from device”.
When new medical records are generated, the system will automatically update the “new records” section and notify the user on the main page.
Medical summary will summarize doctor notes , visit summaries , analyze lab results and imaging based on the medical records.

Improvements to existing features：

Auto fill: help user quickly find their provider
Swipe action: help users organize their information, like medical records or provider details, in a more efficient order on page

Tracking page allows users to view their health at a glance utilizing their unique data.
Users will customize their tracking pages by adding symptoms they wish to track.
Either manually or via synced smart watch, data will be collected.
Users also have the option to leave notes that they can refer back to during doctor’s appointments.